GoToAssist Corporate Data Replicator- Issue Resolved

Incident Report for Rescue and GoToAssist

Resolved

The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Posted Mar 06, 2018 - 15:56 UTC

Identified

Our Engineering Team has determined that the issue is related to certificate chain for GoToAssist Corporate and impacting a small subset of customers. They are continuing their work to resolve the issue.

We apologize for any inconvenience this has caused.

Posted Mar 05, 2018 - 20:22 UTC

Investigating

The Network Operations Center is investigating reports that customers using GoToAssist Corporate may be experiencing issues with using the Data Replicator.

We have engaged our on-call responders and we will provide another update shortly.

Posted Mar 05, 2018 - 16:46 UTC

This incident affected: GoToAssist Corporate.