The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Mar 14, 2018 - 10:03 UTC
Identified
The issue with setting up Unattended Support machines has been identified. Our engineering team is working on the resolution.
No ETA at this time.
Posted Mar 13, 2018 - 22:52 UTC
Update
An issue has been identified where customers are receiving errors and are unable to set up Unattended Support machines.
Our engineering team is currently investigating the issue.
Posted Mar 13, 2018 - 21:45 UTC
Investigating
We have received reports of customers being unable to successfully set up Unattended Support machines.
We are investigating.
Posted Mar 13, 2018 - 21:37 UTC
This incident affected: GoToAssist Remote support v4.