tag:status.logmeinremotesupport.com,2005:/historyRescue and GoToAssist Status - Incident History2024-03-19T02:29:44ZRescue and GoToAssisttag:status.logmeinremotesupport.com,2005:Incident/201003962024-03-23T06:00:00Z2024-02-28T20:05:17ZRescue, Rescue Live Guide and Rescue Live Lens - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:05</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Rescue, Rescue Live Guide, and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 23, 2024, 6:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, Rescue, Rescue Lens, Rescue Live Guide, and Rescue Live Lens customers will experience 2 hours of unavailability. The following features will not be available during the maintenance window: Registration, Technician, and Admin Login, accessing and changing anything on the website (including purchases), and any action that requires session state change (start a new session, transfer a session, hold and close a session). No historical session data will be lost and will again be available after the maintenance is complete. Existing Rescue sessions started and picked up will remain active, and technicians will be able to work on them.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinremotesupport.com,2005:Incident/202176472024-03-16T07:30:56Z2024-03-16T07:30:56ZGoTo Assist Corporate - Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:17</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Corporate will be conducting service maintenance on the date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 16, 2024, 7:00 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 30-minute maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers will be unable to start new sessions. Inflight sessions will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinremotesupport.com,2005:Incident/201119722024-02-29T18:59:49Z2024-02-29T19:00:07ZGoToAssist - Marketing site unreachable<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Resolved</strong> - From Feb 29, 18:10 UTC until Feb 29, 18:23 UTC, a subset of GoToAssist customers may have experienced difficulties in accessing the marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.logmeinremotesupport.com,2005:Incident/200561192024-02-23T11:32:04Z2024-02-23T11:32:04ZGoTo Assist Corporate - Unable to start or join remote sessions<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:32</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:48</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports of some GoToAssist Corporate customers experiencing issues when trying to load the site and start their remote sessions<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.logmeinremotesupport.com,2005:Incident/200542252024-02-23T08:28:18Z2024-02-23T08:28:18ZGoTo Assist Corporate - unable to login to admin console<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:21</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>04:25</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports of some GoToAssist Corporate customers experiencing issues when trying to log in to the admin console<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.logmeinremotesupport.com,2005:Incident/198674252024-01-30T16:45:32Z2024-01-30T16:45:32ZGoTo Assist Service Desk - Page failure<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Assist Service Desk customers may have issues loading the web page.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.logmeinremotesupport.com,2005:Incident/196785342024-01-28T11:00:08Z2024-01-28T11:00:08ZGoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. <br /><br /><b>Date and Time:</b> January 28th, 2024, 07:00 AM UTC to 11:00 AM UTC <br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window. <br /><br /><b>What to expect:</b> During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.<br /><br />For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/196784972024-01-27T11:00:06Z2024-01-27T11:00:06ZGoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. <br /><br /><b>Date and Time:</b> January 27th, 2024, 07:00 AM UTC to 11:00 AM UTC <br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window. <br /><br /><b>What to expect:</b> During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.<br /><br />For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/194721562023-12-18T16:52:20Z2023-12-18T16:53:41ZGoTo Assist Marketing Site Down<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Resolved</strong> - From Dec 18, 16:05 UTC until Dec 18, 16:21 UTC, a subset of GoTo Assist customers may have experienced an error while accessing the GoTo Assist marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.logmeinremotesupport.com,2005:Incident/191598392023-12-10T11:00:02Z2023-12-10T11:00:02ZGoTo Assist Corporate - Maintenance<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b><br />December 10, 2023, 07:00 AM to 11:00 AM UTC<br /><br /><b>Purpose: </b><br />This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration: </b> <br />All maintenance will be performed within the 4-hour maintenance window.<br /><br /><b>What to expect: </b><br />Users will be unable to start or join support sessions while work is in progress and management center access will be unavailable. Inflight sessions will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/191598262023-12-09T11:01:01Z2023-12-09T11:01:01ZGoTo Assist Corporate - Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b><br />December 9, 2023, 07:00 AM to 11:00 AM UTC<br /><br /><b>Purpose: </b><br />This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration: </b> <br />All maintenance will be performed within the 4-hour maintenance window.<br /><br /><b>What to expect: </b><br />Users will be unable to start or join support sessions while work is in progress and management center access will be unavailable. Inflight sessions will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/189990722023-11-17T10:00:05Z2023-11-17T10:00:05ZRescue SAML Certificate Update Maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> November 17, 2023, 9:00 AM UTC to 10:00 AM UTC<br /><br /><b>Purpose:</b><br /><br />The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 30th, 2023. Therefore, we will be renewing the certificate on:<br /> Monday, November 17th, 2023 9 AM - 10 AM UTC<br /><br /><b>Duration:</b> All maintenance will be performed within the 1-hour maintenance window.<br /><br /><b>What to expect:</b> <br /><br />If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.<br /><br />1. If the technicians in your company are NOT using the SP-initiated login method:<br />https://secure.logmeinrescue.com/Account/Login/Sso<br />https://secure.logmeinrescue.eu/Account/Login/Sso<br />https://secure.logmeinrescue-enterprise.com/Account/Login/Sso<br />https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso<br />then you should NOT be affected by this change.<br /><br />2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our<br />SAML 2.0 metadata from:<br />https://secure.logmeinrescue.com/sso/saml2/metadata<br />https://secure.logmeinrescue.eu/sso/saml2/metadata or<br />https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata<br />https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata<br />then you may need to re-import this metadata into your Identity Provider after we complete the<br />renewal.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/190643022023-11-09T03:21:16Z2023-11-09T03:21:16ZGoTo Assist Service Desk - Page failure<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>03:21</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>02:35</var> UTC</small><br><strong>Monitoring</strong> - Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.<br /><br />We will provide another update as soon as they become available.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>00:51</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Assist Service Desk customers may have issues loading the web page.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.logmeinremotesupport.com,2005:Incident/186257462023-10-28T07:54:23Z2023-10-28T07:54:23ZRescue, Rescue Live Guide and Rescue Live Lens - Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Rescue, Rescue Lens, Rescue Live Guide and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 28, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, Rescue, Rescue Lens, Rescue Live Guide, and Rescue Live Lens customers will experience a 2-hour period of unavailability. Existing Rescue sessions started and picked up will remain active, and the technicians will be able to work on them. The following features will not be available during the maintenance window: Registration, Technician, and Admin login, Accessing and changing anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).<br />No historical session data will be lost and will again be available after the maintenance is complete.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/189164702023-10-26T06:00:30Z2023-10-26T06:00:30ZGoTo Assist Corporate - Maintenance<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 26, 2023, 5:00 AM UTC to 6:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 1-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers may experience intermittent difficulties in initiating GoToAssist Corporate sessions or logging into their accounts. In-flight sessions will not be affected.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/187637672023-10-21T07:00:05Z2023-10-21T07:00:06ZRescue, Rescue Live Guide and Rescue Live Lens - Maintenance<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued GoTo Customer, <br /><br />As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the previous maintenance scheduled for 10/07 for Rescue EU service was unsuccessful. The updated date and time for the Rescue EU maintenance are listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.<br /><br /><b>Date and Time:</b> October 21st, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> The following actions/features will not be available during the maintenance.<br /> <br />• If a Technician or Administrator is already logged in during maintenance, they will be disconnected. Technicians won't be able to start or end a session until the maintenance is complete, and active sessions will also be disconnected.<br /><br />• Accessing or making changes to anything on the website, including purchases, as well as any actions that require a session state change (starting a new session, closing a session, transferring a session, picking a new session, etc.), will not be possible during maintenance.<br /><br />• No historical session data will be lost and will become available again after the maintenance is complete.<br /><br /></b>Important Notes:</b><br />This maintenance only affects European Union (EU) customers. US/Global customers will not be impacted. If you have any further questions regarding this event, please feel free to contact the GoTo team.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/188547002023-10-19T16:16:42Z2023-10-19T16:16:42ZRescue - Unable to login<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Update</strong> - We can confirm that some users are now able to log in. We are observing improvements, and our engineers continue to work towards a complete fix.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some Rescue customers may be encountering issues while trying to log into their accounts.<br /><br />Our engineers are currently working to identify the problem and will provide another update shortly</p>tag:status.logmeinremotesupport.com,2005:Incident/184895742023-10-07T07:01:04Z2023-10-07T07:01:04ZRescue - Maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 7th, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> The following actions/features will not be available during the maintenance.<br /><br />If a Technician or Administrator is already logged in during maintenance, they will be disconnected. Technicians won't be able to start or end a session until the maintenance is complete, and active sessions will also be disconnected.<br /><br />Accessing or making changes to anything on the website, including purchases, as well as any actions that require a session state change (starting a new session, closing a session, transferring a session, picking a new session, etc.), will not be possible during maintenance.<br /><br />No historical session data will be lost and will become available again after the maintenance is complete.<br /><br />This maintenance only affects European Union (EU) customers. US/Global customers will not be impacted. If you have any further questions regarding this event, please feel free to contact the GoTo team.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/185753222023-10-02T08:00:11Z2023-10-02T08:00:12ZGoToAssist Corporate - Maintenance<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>10:07</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 2nd, 2023, 06:00 AM to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2 hours maintenance window.<br /><br /><b>What to expect:</b> During this downtime, customers utilizing the GoToAssist Corporate interface will experience a 2-hour period of unavailability. Additionally, customers will be unable to initiate GoToAssist Corporate sessions or log into their accounts. In-flight sessions will not be affected. <br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/182367292023-09-10T09:00:05Z2023-09-10T09:00:06ZGoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. <br /><br /><b>Date and Time:</b> September 10th, 2023, 05:00 AM UTC to 09:00 AM UTC <br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window. <br /><br /><b>What to expect:</b> During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.<br /><br />For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/182367172023-09-09T09:00:10Z2023-09-09T09:00:10ZGoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. <br /><br /><b>Date and Time:</b> September 9th, 2023, 05:00 AM UTC to 09:00 AM UTC <br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window. <br /><br /><b>What to expect:</b> During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.<br /><br />For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/180264762023-08-05T09:33:17Z2023-08-05T09:33:17ZGoToAssist Service Desk Maintenance<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:23</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time:<br />August 05, 2023, 05:30 AM to 09:30 AM UTC<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 4-hour maintenance window.<br /><br />What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/179750072023-07-30T13:30:21Z2023-07-30T13:30:21ZGoToAssist Service Desk Maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time:<br />July 30, 2023, 09:30 AM to 01:30 PM UTC<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 4-hour maintenance window.<br /><br />What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/178529062023-07-30T09:00:05Z2023-07-30T09:00:05ZGoToAssist Remote Support v5 - Maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 team will be conducting service maintenance on the following date and time listed below. <br /><br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> July 30th, 2023, 5:00 AM UTC to 9:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers will not be able to start or join GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.<br /><br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinremotesupport.com,2005:Incident/178528862023-07-29T09:00:06Z2023-07-29T09:00:06ZGoToAssist Remote Support v5 - Maintenance<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 team will be conducting service maintenance on the following date and time listed below. <br /><br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> July 29th, 2023, 5:00 AM UTC to 9:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers will not be able to start or join <br />GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.<br /><br /><br />We would like to thank you for your patience and understanding during this time period.</p>