Important Notification - GoToAssist Corporate and GoToAssist Remote Support v.4
Scheduled Maintenance Report for Rescue and GoToAssist
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 05, 2022 - 16:01 UTC
Scheduled
In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of both GoToAssist Corporate and GoToAssist Remote Support v.4 will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed frequently and managed by a third party (AWS).

Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.

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GoToAssist Corporate
If current allowlisting is by IP-range only, please add the following domains:

*.goto.com
*.getgo.com
*getgocdn.com
*.gofastchat.com
cdn.goto.com
cdn.getgo.com
getgo.com

If current allowlisting is by domain wildcard only, please add the following domains ++ (the other necessary wildcard(s) should already be in configured in your allowlisting – reference article below):

*getgocdn.com
cdn.goto.com
cdn.getgo.com
getgo.com

For a complete list of all required domains and IP ranges, please visit What should I allow on my firewall for GoToAssist Corporate?

GoToAssist Remote Support v.4
If current allowlisting is by IP-range only, please add the following domains:

*.goto.com
*.getgo.com
*getgocdn.com
cdn.goto.com
cdn.getgo.com
getgo.com

If current allowlisting is by domain wildcard only, there should be no changes, as the domains have been listed on the Universal Allowlisting for quite some time, however if errors occur, please check the domains required above.
Posted Dec 05, 2022 - 15:51 UTC
This scheduled maintenance affects: GoToAssist Remote support v4 and GoToAssist Corporate.