GoToAssist Corporate - Issue Resolved
Incident Report for Rescue and GoToAssist
Resolved
The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted 4 months ago. Nov 20, 2018 - 10:14 UTC
Monitoring
At this time, we have confirmed that internal tests are working fine and Chat functionality is operating normally. We are continuing to monitor the situation.
Posted 4 months ago. Nov 20, 2018 - 10:08 UTC
Identified
Our engineers have identified the issue and are working to resolve the issue.
Posted 4 months ago. Nov 20, 2018 - 09:54 UTC
Investigating
The Network Operations Center is investigating an issue with GoToAssist Corporate where a small subset of users may be experiencing issues with chat functionality.

We have engaged our on-call responders and we will provide another update shortly.
Posted 4 months ago. Nov 20, 2018 - 09:39 UTC
This incident affected: GoToAssist Corporate.