GoToAssist Remote Support Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted May 29, 2022 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2022 - 05:01 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 29, 2022, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Downtime: 1-hour during the maintenance window

What to expect: GoToAssist Remote Support v4 customers will not be able to start or join a remote support session and the v4 public API will not work for one hour anytime during the overall maintenance window.

For GoToAssist Remote Support v5 customers, the session join page and reporting might be unavailable intermittently and device listing might show an incomplete list without v4 devices for one hour anytime during the overall maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted May 20, 2022 - 23:51 UTC
This scheduled maintenance affected: GoToAssist Remote Support v5 and GoToAssist Remote support v4.