We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Nov 14, 2019 - 20:07 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Nov 14, 2019 - 19:06 UTC
We are continuing to work on a fix for this issue.
Posted Nov 14, 2019 - 18:58 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Nov 14, 2019 - 17:55 UTC
We are actively investigating reports that some European GoToAssist Corporate, GoToAssist Service Desk & GoToAssist Remote Support customers may be experiencing issues trying to login into the products.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Nov 14, 2019 - 17:50 UTC
This incident affected: GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Corporate.