The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th and new allowlist domains have been added. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

NEW Date and Time: Wednesday, May 4th, 2022 at 8:00 AM UTC

NEW Allowlist Domains: If your security solution is configured to allowlist by domains users must allow the following domains in their firewall rules to use Rescue Lens:

*.remoteview.logmein.com
turn.console.gotoassist.com

For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Lens side and Rescue Nextgen media: 15000 (UDP traffic) or 443 (TCP traffic) for Rescue media sessions.

Please visit Allowlisting and Rescue for additional details.

We apologize for the short notice and want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding new IPs for Rescue Lens (US-based customers). As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Thursday, May 4th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 2 hours.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP, it’s critical to add the new IPs to your Firewall/Proxy to avoid disruption with the service. Below are the new IPs and the link to the updated IP allowlisting requirements.

List of IP Addresses:

CIDR Notation	Numeric IP Range	Net-mask Notation
175.41.141.140/32	175.41.141.140 - 175.41.141.140	175.41.141.140 255.255.255.255
18.140.137.139/32	18.140.137.139 - 18.140.137.139	18.140.137.139 255.255.255.255
18.158.121.211/32	18.158.121.211 - 18.158.121.211	18.158.121.211 255.255.255.255
18.158.218.2/32	18.158.218.2 - 18.158.218.2	18.158.218.2 255.255.255.255
3.122.32.27/32	3.122.32.27 - 3.122.32.27	3.122.32.27 255.255.255.255
3.230.232.226/32	3.230.232.226 - 3.230.232.226	3.230.232.226 255.255.255.255
44.229.217.227/32	44.229.217.227 - 44.229.217.227	44.229.217.227 255.255.255.255
44.232.77.24/32	44.232.77.24 - 44.232.77.24	44.232.77.24 255.255.255.255
50.17.158.207/32	50.17.158.207 - 50.17.158.207	50.17.158.207 255.255.255.255
52.13.255.230/32	52.13.255.230 - 52.13.255.230	52.13.255.230 255.255.255.255
52.28.148.85/32	52.28.148.85 - 52.28.148.85	52.28.148.85 255.255.255.255
52.35.84.247/32	52.35.84.247 - 52.35.84.247	52.35.84.247 255.255.255.255
52.54.244.43/32	52.54.244.43 - 52.54.244.43	52.54.244.43 255.255.255.255
54.146.34.187/32	54.146.34.187 - 54.146.34.187	54.146.34.187 255.255.255.255
54.185.112.207/32	54.185.112.207 - 54.185.112.207	54.185.112.207 255.255.255.255
54.189.249.52/32	54.189.249.52 - 54.189.249.52	54.189.249.52 255.255.255.255
54.204.126.154/32	54.204.126.154 - 54.204.126.154	54.204.126.154 255.255.255.255
54.227.77.39/32	54.227.77.39 - 54.227.77.39	54.227.77.39 255.255.255.255
54.255.100.96/32	54.255.100.96 - 54.255.100.96	54.255.100.96 255.255.255.255
54.255.48.58/32	54.255.48.58 - 54.255.48.58	54.255.48.58 255.255.255.255

Products that will take advantage of the new IPs: Rescue Lens (US-based customers)

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.