GoToAssist SeeIt - Issue Resolved
Incident Report for Rescue and GoToAssist
Resolved
The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted 6 months ago. Nov 28, 2018 - 21:23 UTC
Monitoring
At this time, we have confirmed that all internal tests are successful and GoToAssist SeeIt is now operating normally. We are continuing to monitor the situation.
Posted 6 months ago. Nov 28, 2018 - 20:54 UTC
Identified
Our engineers have identified the source of the problem and are currently working to resolve it.
Posted 6 months ago. Nov 28, 2018 - 20:47 UTC
Investigating
The Network Operations Center is investigating reports that customers using GoToAssist SeeIt may be unable to launch sessions

We have engaged our on-call responders and we will provide another update shortly.
Posted 6 months ago. Nov 28, 2018 - 20:25 UTC
This incident affected: GoToAssist SeeIt.