Rescue - Users unable to connect from EMEA and APAC regions
Incident Report for Rescue and GoToAssist
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Sep 05, 2022 - 12:21 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 05, 2022 - 12:09 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Sep 05, 2022 - 11:47 UTC
We are actively investigating reports that some EMEA and APAC customers may be unable to connect to Rescue services such as Admin Center, entry page and Technician Console.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Sep 05, 2022 - 11:30 UTC
This incident affected: Rescue.