We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Mar 25, 2020 - 22:35 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Mar 25, 2020 - 17:10 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Mar 25, 2020 - 16:54 UTC
We are actively investigating reports that few RescueAssist customers may not be able to view unattended machines under their device list.However, Attended sessions should still be successful as a workaround at this time.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Mar 25, 2020 - 16:23 UTC
This incident affected: GoToAssist Remote Support v5.