We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted May 31, 2022 - 23:17 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted May 31, 2022 - 18:18 UTC
Update
In order to fix the issue our engineers need to bring down the whole application for a duration of 10 minutes.
We will provide another update shortly.
Posted May 31, 2022 - 17:36 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted May 31, 2022 - 16:44 UTC
Investigating
We are actively investigating reports that some GoToAssist Remote Support v5 customers may not be able to view unattended machines.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted May 31, 2022 - 15:37 UTC
This incident affected: GoToAssist Remote Support v5.