The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted 3 months ago. Feb 15, 2019 - 17:36 UTC
Our engineers have corrected mitigated the issue and we are confirming that all products are functional.
Posted 3 months ago. Feb 15, 2019 - 17:25 UTC
Our engineers have identified the issue to be related to one of our upstream providers and our engineers are working to disable this route to mitigate the issue.
Posted 3 months ago. Feb 15, 2019 - 17:14 UTC
The Network Operations Center is investigating reports that a small subset of GoToAssist Corporate customers in the Bangalore (BLR) area may be experiencing intermittent issues for connecting agents to chat sessions. It appears that this may be related to a recent ISP outage and our engineers are working to resolve the issue.
We have engaged our on-call responders and we will provide another update shortly.