GoToAssist / Rescue Assist - Device List Missing
Incident Report for Rescue and GoToAssist
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jan 29, 2020 - 15:14 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Jan 29, 2020 - 15:09 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Jan 29, 2020 - 15:06 UTC
Investigating
We are actively investigating reports that some GoToAssist/Rescue Assist customers may be experiencing issues with seeing their device list.
Posted Jan 29, 2020 - 14:42 UTC
This incident affected: GoToAssist Remote Support v5 and GoToAssist Remote support v4.