The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted 3 months ago. Oct 30, 2018 - 20:48 UTC
At his time, we have addressed the issue impacting GoToAssist customers who may have had a delay in notification emails. Some customers still might still experience a delay up to 2 hours.
We will continue to monitor the situation and willprovide a final update shortly.
Posted 3 months ago. Oct 30, 2018 - 19:05 UTC
Our engineers have identified the issue and are working to resolve it.
Posted 3 months ago. Oct 30, 2018 - 18:57 UTC
We are investigating an issue with GoToAssist Service Desk where some customers are experiencing delays receiving notification emails. We are investigating the issue and will provide another update shortly.