GoToAssist Remote Support v5 Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Jan 27, 2023 - 08:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 27, 2023 - 08:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 27, 2023, 08:00 AM UTC to 08:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 30 minutes maintenance window.

What to expect: During the maintenance window on GoToAssist Remote Support v5, starting a session with the support key (using the 9-digit session pin) will not function, however, if the session is started outside of the aforementioned time frame, then the session will not be affected. In case a session ends in the timeframe mentioned above, then it may not appear in Session Usage Report.

We would like to thank you for your patience and understanding during this time period.
Posted Jan 26, 2023 - 16:59 UTC
This scheduled maintenance affected: GoToAssist Remote Support v5.