On 01/11/2021, between 08:30UTC and 08:40UTC, a small subset of GoToAssist Service desk customers would have experienced 502 error when trying to access https://desk.gotoassist.com.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.