GoToAssist Service Desk - Intermittent '502' Errors
Incident Report for Rescue and GoToAssist
Resolved
On 01/11/2021, between 08:30UTC and 08:40UTC, a small subset of GoToAssist Service desk customers would have experienced 502 error when trying to access https://desk.gotoassist.com.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jan 11, 2021 - 09:13 UTC
This incident affected: GoToAssist Service Desk.
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