GoToAssist Remote Support and Service Desk - Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Jun 18, 2022 - 04:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 18, 2022 - 03:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support and Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 18, 2022, 03:00 AM UTC to 04:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: During the maintenance window GoToAssist Remote Support and Service Desk customers will experience a 10 minute downtime when trying access the Billing Center or performing billing-related activities like seat increase, new subscription purchases and trial to paid conversions.

We would like to thank you for your patience and understanding during this time period
Posted Jun 16, 2022 - 19:15 UTC
This scheduled maintenance affected: GoToAssist Remote Support v5, GoToAssist Remote support v4, and GoToAssist Service Desk.