GoToAssist RSv5, Rescue Live Lens - Users unable to access console or access unattended sessions
Incident Report for Rescue and GoToAssist
Starting from 12/13/2021 19:54 UTC until 12/13/2021 23:19 UTC - a small subset of GoToAssist Remote Support v5 and Rescue Live Lens users were unable to log in to or access unattended sessions.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 13, 2021 - 23:20 UTC