Rescue Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted May 14, 2022 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 14, 2022 - 05:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing Rescue will experience a 120-minute period of service disruptions during the maintenance window. In flight sessions will not be affected. Customers will be unable to use the following features during the maintenance.

- Registration
- Technician
- Admin login
- Accessing and changing anything on the website (including purchases)
- Any action which requires session state change (start a new session, close session, transfer session, pick a new session, etc..)
- Report item will not be available if a session will close during the maintenance for Live Guide | Live Lens

We would like to thank you for your patience and understanding during this time period.
Posted Apr 07, 2022 - 14:56 UTC
This scheduled maintenance affected: Rescue, Rescue Live Guide, and Rescue Live Lens.