GoToAssist Service Desk Issue Resolved
Incident Report for Rescue and GoToAssist
The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Oct 28, 2018 - 03:56 UTC
At this time, we have confirmed that internal tests are working fine and GoToAssist Service Desk is operating normally. We are continuing to monitor the situation.
Posted Oct 28, 2018 - 03:52 UTC
Our engineers have identified the issue and are working to resolve the issue.
Posted Oct 28, 2018 - 03:48 UTC
The Network Operations Center is investigating reports that customers using GoToAssist Service Desk will see "page cannot be found".

We have engaged our on-call responders and we will provide another update shortly.
Posted Oct 28, 2018 - 03:25 UTC
This incident affected: GoToAssist Service Desk.