We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Aug 12, 2021 - 16:23 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Aug 12, 2021 - 15:30 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Aug 12, 2021 - 15:24 UTC
Investigating
We are actively investigating reports that few GoToAssist Remote Support v4, v5 & GoToAssist Service Desk customers may be unable to access the products when trying to login to their accounts using SSO (single sign-on). However, they are functional and accessible without single sign-on access.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Aug 12, 2021 - 14:48 UTC
This incident affected: GoToAssist Remote Support v5, GoToAssist Remote support v4, and GoToAssist Service Desk.