GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue   Operational
GoToAssist Remote Support   Operational
GoToAssist Service Desk   Operational
GoToAssist Corporate   Operational
GoToAssist SeeIt   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Oct 19, 13:34 UTC
Monitoring - The Network Operations Center has completed our necessary remediation efforts and believes that service has been restored. We will send another update soon as we completely test our Applications and all alerts have cleared.
Oct 19, 13:00 UTC
Update - The Network Operations Center is still working with our engineers to restore the functionality and will send another update soon.
Oct 19, 12:07 UTC
Identified - We believe we have identified the issue impacting some GoToAssist Corporate customers who may be experiencing problems with chat functionality feature. Our team is now actively working to resolve the issue, and we will provide another update shortly.
Oct 19, 11:28 UTC
Investigating - The Network Operations Center is investigating reports that customers using GoToAssist Corporate may be experiencing issues with using the chat functionality feature.

We have engaged our on-call responders and we will provide another update shortly.
Oct 19, 10:54 UTC
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:01 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
October 09, 2018, 05:00 AM to 07:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 15 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Oct 4, 07:49 UTC