GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue   Operational
RescueAssist   Operational
GoToAssist Remote Support   Operational
GoToAssist Service Desk   Operational
GoToAssist Corporate   Operational
GoToAssist SeeIt   Operational
PromptAI   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 19, 2018

No incidents reported today.

Dec 18, 2018

No incidents reported.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Dec 6, 17:33 UTC
Monitoring - Our engineers have corrected a vendor related network error which was causing a small subset of GoToAssist Corporate, GoToAssist Remote Support and RescueAssist to receive connection errors. We are monitoring the situation closely and will provide additional updates if the situation changes.
Dec 6, 17:17 UTC
Identified - We believe that we have identified the issue impacting a small subset of GoToAssist Corporate, GoToAssist Remote Support and RescueAssist users who may be experiencing connection errors. Our team is now actively working to resolve the issue and we will provide another update shortly.
Dec 6, 16:21 UTC
Update - The Network Operations Center is investigating an issue with GoToAssist Corporate, GoToAssist Remote Support and RescueAssist where a small subset of users may be experiencing connection errors.

We have engaged our on-call responders and we will provide another update shortly.
Dec 6, 15:52 UTC
Investigating - The Network Operations Center is investigating an issue with GoToAssist Corporate where a small subset of users may be experiencing issues with chat functionality.

We have engaged our on-call responders and we will provide another update shortly.
Dec 6, 15:04 UTC
Dec 5, 2018

No incidents reported.