GoToAssist and Rescue Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 3, 2024, 5:00 AM UTC to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will not be able to start or join GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.

We would like to thank you for your patience and understanding during this time period.

Posted on Jul 18, 2024 - 10:12 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v5 and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 4, 2024, 5:00 AM UTC to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will not be able to start or join GoToAssist Remote Support v5 and LiveLens sessions. Unattended devices will be unavailable, and login may not work intermittently.

We would like to thank you for your patience and understanding during this time period.

Posted on Jul 18, 2024 - 10:13 UTC
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Resolved - We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational.

We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences.

Thank you for your patience and support throughout this incident.

Jul 20, 18:31 UTC
Update - Monitoring All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.
Jul 20, 14:11 UTC
Update - Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.
Jul 20, 12:34 UTC
Monitoring - Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.
Jul 19, 23:56 UTC
Update - Our engineers continue to closely monitor the incident and implement fixes suggested by CrowdStrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.
Jul 19, 21:32 UTC
Update - Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption.

While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation.

We have restored some capacity, but we are not yet fully operational within certain of our systems.

We will continue to provide regular updates until everything is resolved.

Thank you for your patience and support.

Jul 19, 19:10 UTC
Update - We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix.

We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.

Jul 19, 15:25 UTC
Update - We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.

We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.

Jul 19, 13:46 UTC
Update - We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.

We are closely monitoring the situation and We will provide updates as soon as they are available.

Jul 19, 12:16 UTC
Update - We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor.

Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.

Jul 19, 09:33 UTC
Update - We are impacted by the ongoing global outage. Our engineers are actively working on workarounds and are engaged with the service providers for the fix.

We are closely monitoring the situation and will provide another update shortly.

Jul 19, 09:04 UTC
Update - Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution.

We will provide another update as and when they become available.

Jul 19, 06:51 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Jul 19, 06:07 UTC
Investigating - We are actively investigating reports that Rescue customers may be experiencing issues when trying to access the application.

Our engineers are working to resolve the issue and will provide another update shortly.

Jul 19, 05:34 UTC
Resolved - We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational.

We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences.

Thank you for your patience and support throughout this incident.

Jul 20, 18:31 UTC
Update - Monitoring All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.
Jul 20, 14:12 UTC
Monitoring - Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.
Jul 20, 12:44 UTC
Update - Our engineers continue to closely monitor the incident and implement fixes suggested by Crowdstrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.
Jul 19, 21:31 UTC
Update - Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption.

While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation.

We have restored some capacity, but we are not yet fully operational within certain of our systems.

We will continue to provide regular updates until everything is resolved.

Thank you for your patience and support.

Jul 19, 19:09 UTC
Update - We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix.

We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.

Jul 19, 16:58 UTC
Update - We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix.

We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.

Jul 19, 15:25 UTC
Update - We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.

We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.

Jul 19, 13:46 UTC
Update - We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.

We are closely monitoring the situation and We will provide updates as soon as they are available.

Jul 19, 12:33 UTC
Update - We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor.

Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.

Jul 19, 12:33 UTC
Identified - Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution.

We will provide another update as and when they become available.

Jul 19, 12:33 UTC
Investigating - We are actively investigating reports that Rescue Live Lens customers may be experiencing issues while accessing the application.

Our engineers are working to resolve the issue and will provide another update shortly.

Jul 19, 12:32 UTC
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.