GoToAssist and Rescue Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoTo Assist Service Desk - Maintenance Jun 22, 2024 05:30-09:30 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Service Desk will conduct service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: June 22, 2024, 5:30 AM UTC to 9:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will experience 30 minutes of downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out, and will need to log back in again.

We would like to thank you for your patience and understanding during this time.

Posted on Jun 13, 2024 - 22:36 UTC
GoTo Assist Service Desk - Maintenance Jun 23, 2024 05:30-09:30 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Service Desk will conduct service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: June 23, 2024, 5:30 AM UTC to 9:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, customers will experience 30 minutes of downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out, and will need to log back in again.

We would like to thank you for your patience and understanding during this time.

Posted on Jun 13, 2024 - 22:36 UTC
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance in the EU region on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 19th, 2024 04:00 AM - 04:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 30-minutes maintenance window.

What to expect: During the maintenance window, all Rescue services will be available.

We would like to thank you for your patience and understanding during this time.

Jun 18, 18:53 UTC
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.