GoToAssist and Rescue Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk team will be conducting service maintenance on the following date and time listed below.

Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:

May 18th 2024, from 5:30 AM to 10:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5 hours maintenance window.

Expected downtime: Nil

What to expect: A subset of GoToAssist Service Desk customers may not be able to access the recently uploaded file attachments during the maintenance window and the in-flight attachments will be available after 6 hours from the end of the maintenance window. GoToAssist Service Desk application will remain accessible and there will not be any impact on the new file uploads.

We would like to thank you for your patience and understanding during this time period.

May 15, 16:31 UTC
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.