Rescue and GoToAssist Status

GoToAssist and Rescue Status

All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational

GoToAssist Remote Support v5 Operational

GoToAssist Remote support v4 Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Rescue - Android devices are unable to join sessions

Resolved - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Mar 16, 23:55 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Mar 16, 23:44 UTC

Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Mar 16, 23:07 UTC

Investigating - We are actively investigating reports that some Rescue customers may be unable to join Rescue sessions.

Our engineers are working to identify the issue and will provide another update shortly.
Mar 16, 22:26 UTC

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.