Resolved -
The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 3, 16:29 UTC
Monitoring -
Our engineers have completed the necessary remediation efforts and believe that service has been restored. We will send another update soon as we completely test our Applications and all alerts have cleared.
Jan 3, 16:19 UTC
Identified -
We believe that we have identified the issue impacting a small subset of GoToAssist Remote Support users who may be unable to launch sessions. Our team is now actively working to resolve the issue, and we will provide another update shortly.
Jan 3, 16:04 UTC
Update -
The Network Operations Center is continuing to investigate this issue. We will provide another update shortly.
Jan 3, 15:29 UTC
Investigating -
The Network Operations Center is investigating reports that a small subset of customers using GoToAssist Remote Support may be experiencing intermittent issues with starting new sessions.
We have engaged our on-call responders and we will provide another update shortly.
Jan 3, 14:06 UTC