GoToAssist and Rescue Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 2022 - 14:32 UTC
Scheduled - Before October 12, 2022 - It will be important that all GoToAssist Corporate users update their network allowlisting accordingly and as necessary.

For more details, please visit the following Community post:
Important Announcement Regarding Network Allowlisting for GoToAssist Corporate https://community.logmein.com/t5/GoToAssist-Corporate-News/Important-Announcement-Regarding-Network-Allowlisting-for/ba-p/293152

Please note: The posted requirements are not new changes and have been required by multiple GoTo products since February 2022 (rebrand), however – GoToAssist Corporate is now moving traffic from an old domain (*.expertcity.com) to new domain (*.goto.com) and we want to be sure your company’s current allowlisting is up to date to prevent service disruption.

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Under Maintenance
GoToAssist SeeIt Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below.

Date and Time:
Friday, September 30th, 2022 between 05:00 AM to 06:00 AM UTC / 7:00 AM to 08:00 AM CET

What to expect: No downtime expected.

If you have any further questions regarding this event, please feel free to contact the GoTo team.

Sep 26, 13:39 UTC
Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Unresolved incident: GoToAssist Corporate - Important Announcement.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.