GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational
RescueAssist Operational
GoToAssist Remote Support Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
PromptAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jul 12, 22:15 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Jul 12, 21:34 UTC
Identified - Our engineers believe that they have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jul 12, 19:48 UTC
Investigating - We are actively investigating reports that some GoToAssist Remote Support customers may be receiving errors when attempting to invite external technicians to their current session.

Our engineers are working to resolve the issue and will provide another update shortly.
Jul 12, 18:49 UTC
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jul 7, 11:02 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Jul 7, 10:59 UTC
Update - Our engineers are continuing to work towards a resolution. We will provide another update once more information becomes available.
Jul 7, 08:22 UTC
Update - Our engineers are continuing to work towards a resolution. We will provide another update once more information becomes available.
Jul 7, 01:15 UTC
Update - Our engineers are continuing to work towards a resolution. We will provide another update once more information becomes available.
Jul 6, 17:20 UTC
Update - Our engineers are actively working towards a resolution. We will provide another update shortly.
Jul 6, 15:58 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jul 6, 15:05 UTC
Update - Our engineers are actively working to resolve the issue and will provide another update shortly.
Jul 6, 14:27 UTC
Investigating - We are actively investigating reports that GoToAssist SeeIt customers may be experiencing issues while launching the new sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Jul 6, 13:41 UTC