GoToAssist and Rescue Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our commitment to provide exceptional service and reliability to our customers, Rescue, Rescue Live Guide, and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 23, 2024, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, Rescue, Rescue Lens, Rescue Live Guide, and Rescue Live Lens customers will experience 2 hours of unavailability. The following features will not be available during the maintenance window: Registration, Technician, and Admin Login, accessing and changing anything on the website (including purchases), and any action that requires session state change (start a new session, transfer a session, hold and close a session). No historical session data will be lost and will again be available after the maintenance is complete. Existing Rescue sessions started and picked up will remain active, and technicians will be able to work on them.

We would like to thank you for your patience and understanding during this time.

Posted on Feb 28, 2024 - 20:05 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Corporate will be conducting service maintenance on the date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 16, 2024, 7:00 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 30-minute maintenance window.

What to expect: During the maintenance window, customers will be unable to start new sessions. Inflight sessions will not be impacted.

We would like to thank you for your patience and understanding during this time.

Mar 11, 18:17 UTC
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.