GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
PromptAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC
Update - *This maintenance activity has been Canceled, hence there will be no downtime with the product. We will keep you posted on the new schedule*
Oct 17, 10:15 UTC
Update - This activity has been Canceled.
Oct 17, 10:11 UTC
Scheduled - *The below maintenance activity has been Canceled, hence there will be no downtime with the product. We will keep you posted on the new schedule*

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support, GoToAssist Dell & GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
October 18, 2020, 05:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Expected Downtime : 30 minutes

What to expect: Users will be unable to start or join support sessions and management center access will be unavailable at some point during the 4 hour window for a 30 minute period. Inflight sessions will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Oct 5, 16:14 UTC
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support, GoToAssist Dell & GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
October 17, 2020, 05:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Expected Downtime : 30 minutes

What to expect: Users will be unable to start or join support sessions and management center access will be unavailable at some point during the 4 hour window for a 30 minute period. Inflight sessions will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Oct 5, 16:02 UTC
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.