Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

GoToAssist Service Desk Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:01 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
Jun 27, 2020, 06:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Jun 24, 16:40 UTC

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

Rescue Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:41 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 23, 2020, 09:40 AM to 10:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 20 minutes maintenance window.

What to expect: Customers will not be able to purchase/renew Rescue product. However, there will be no impact to product functionality.

We would like to thank you for your patience and understanding during this time period.
Jun 22, 16:52 UTC

Jun 22, 2020

Rescue Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:41 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 22, 2020, 09:40 AM to 10:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 20 minutes maintenance window.

What to expect: Customers will not be able to purchase/renew Rescue product. However, there will be no impact to product functionality.

We would like to thank you for your patience and understanding during this time period.
Jun 17, 11:45 UTC

Jun 21, 2020

No incidents reported.