GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational
RescueAssist Operational
GoToAssist Remote Support Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
PromptAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToAssist Dell & GoToAssist Corporate Maintenance Mar 26, 12:30-13:30 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Dell & GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
March 26, 2019, 12:30 PM to 01:30 PM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: Customers may experience delays or brief periods of inability to access client build downloads.

We would like to thank you for your patience and understanding during this time period.
Posted on Mar 23, 00:02 UTC
GoToAssist Corporate Maintenance Mar 31, 05:00-05:10 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting a service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
March 31, 2019, 05:00 to 05:10 UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 10 minutes maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate interface will experience 10 minutes of downtime. During this time, customers will be unable to start GoToAssist Corporate sessions or log into their accounts. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Posted on Mar 14, 01:10 UTC
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019
RescueAssist Issue Under Resolved
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Mar 11, 17:56 UTC
Monitoring - At this time, we have confirmed that internal tests are working fine and RescueAssist is operating normally. We are continuing to monitor the situation.
Mar 11, 17:36 UTC
Identified - Our engineers have identified the issue to be due to an issue with the application backend streaming services and our engineers are working to resolve the issue.
Mar 11, 17:31 UTC
Investigating - The Network Operations Center is investigating reports that some customers using RescueAssist may be unable able to control the keyboard/mouse while in session.

We have engaged our on-call responders and we will provide another update shortly.
Mar 11, 17:22 UTC
GoToAssist and Rescue Assist marketing page - Issue Resolved
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Mar 11, 09:48 UTC
Monitoring - At this time, we have addressed the identified issue impacting some GoToAssist customers who may have been experiencing insecure connection errors while accessing the support webpage.

We will continue to monitor the situation and will provide a final update shortly.
Mar 11, 09:40 UTC
Identified - We believe that we have identified the issue impacting a small subset of GoToAssist users who may be experiencing insecure connection errors while accessing the webpage. Our team is now actively working to resolve the issue and we will provide another update shortly.
Mar 11, 09:22 UTC
Investigating - The Network Operations Center is investigating reports that GoToAssist customers may be experiencing intermittent issues with accessing the homepage www.gotoassist.com. Product functionality and in-flight sessions are unaffected.

We have engaged our on-call responders and we will provide another update shortly.
Mar 11, 08:30 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

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