Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

GoToAssist Remote Support and GoToAssist Corporate Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:30 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support and GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 6th, 2020, 04:30 AM to 10:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 6 hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Remote Support and GoToAssist Corporate interfaces will experience a 3-5 second window of intermittent downtime. Customers will not be able to create new sessions during this period. In flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Apr 4, 15:55 UTC

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

GoToAssist Corporate Maintenance - Cancelled

Completed - The Scheduled Maintenance has been cancelled due to unavoidable reasons. Sorry for the inconvenience caused.
Mar 29, 06:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
March 29th, 2020, 05:00 AM to 08:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3 Hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate interface will experience a 15 minute period of downtime. During this downtime, Customers will be unable to start GoToAssist Corporate sessions or log into their account. In flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Mar 17, 18:17 UTC

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

Rescue Assist - Unattended machines appear offline

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Mar 25, 22:35 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Mar 25, 17:10 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Mar 25, 16:54 UTC

Investigating - We are actively investigating reports that few RescueAssist customers may not be able to view unattended machines under their device list.However, Attended sessions should still be successful as a workaround at this time.

Our engineers are working to resolve the issue and will provide another update shortly.
Mar 25, 16:23 UTC