Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

GoToAssist Remote Support v5 Operational

GoToAssist Remote support v4 Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2021

GoToAssist Remote Support Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:01 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: September 19, 2021, 06:00 AM UTC to 08:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window GoToAssist Remote Support v4 and v5 customers will experience 30 to 60-minute downtime when trying to start or join a remote support session. However, the web frontend session reporting and device listing will be available during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Sep 14, 17:27 UTC

Sep 18, 2021

GoToAssist Service Desk Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: September 18, 2021, 06:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Sep 2, 11:00 UTC

Sep 17, 2021

GoToAssist Remote Support - Unable to view devices

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Sep 17, 17:58 UTC

Update - We are continuing to monitor for any further issues.
Sep 17, 17:58 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Sep 17, 17:20 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Sep 17, 16:27 UTC

Investigating - We are actively investigating reports that some GoToAssist Remote Support customers may be experiencing intermittent issues when trying to view the unattended or attended device list. Also, Some users might face intermittent issues when trying to initiate new sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Sep 17, 16:17 UTC

Rescue - Additional IP address range for the Sydney datacenter

Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that LogMeIn will soon be adding a new IP range to our Sydney data center for our LogMeIn Products. Below is the date and time when it will go into effect. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Friday, September 17th, 2021, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 2-hours.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP Range, it’s critical to add the new IP range to your Firewall/Proxy to avoid disruption with the service. Below is the new range and the link to our current IP ranges for your reference.

New Range:
CIDR Notation: 202.173.30.0/24
Numeric IP Range: 202.173.30.0 - 202.173.30.255
Net-mask Notation: 202.173.30.0 – 255.255.255.0

Products that will take advantage of the new IP range: Rescue

If you use any of our other LogMeIn products, they will not be affected during this time. Additionally, there will be NO product updates, feature enhancements, or code change taking place during this time.

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the LogMeIn team.
Aug 23, 18:37 UTC

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

GoToAssist Service Desk - Application down

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
Sep 11, 11:31 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
Sep 11, 10:38 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Sep 11, 10:21 UTC

Update - We are continuing to investigate this issue.
Sep 11, 09:54 UTC

Investigating - We are actively investigating an issue with GoToAssist Service Desk where the application downtime is extended as a part of scheduled maintenance. Our engineers are working to resolve the issue and will provide another update shortly.
Sep 11, 09:39 UTC

GoToAssist Service Desk Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
September 11, 2021, 06:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: Any customers who are utilising the GoToAssist Service Desk interface will experience 15 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Sep 2, 10:36 UTC

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.