Rescue and GoToAssist Status

Aug 24, 2019

No incidents reported today.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

GoToAssist Service Desk - Support domains showing "Deceptive Site" warnings

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Aug 22, 21:31 UTC

Identified - We have identified an issue which is causing some GoToAssist Service Desk customer portal domains to display a "Deceptive Site" warning when accessed from Google Chrome or Mozilla Firefox.

This issue is only affecting Chrome and Firefox, and is not present when using Internet Explorer or Edge.

We are working to resolve the issue and will provide another update once more information becomes available.
Aug 20, 18:48 UTC

Aug 21, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

GoToAssist Service Desk - support domains not working

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Aug 18, 20:30 UTC

Update - Our engineers believe to have identified the issue and are continuing to work towards a resolution.

This issue is only affecting Google Chrome and Mozilla Firefox and is not present when using Internet Explorer or Edge.

We will provide another update once more information becomes available.
Aug 15, 20:02 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Aug 15, 17:44 UTC

Update - We are actively investigating reports that some GoToAssist Service Desk Customer Portal domains would see “deceptive site ahead” message. We are working to restore service as quickly as possible and will send another update soon.

Our engineers are working to resolve the issue and will provide another update shortly.
Aug 15, 14:49 UTC

Investigating - We are actively investigating reports that some GoToAssist Service Desk Customer Portal domains not working only in Chrome, however they can access the same on other browsers.

Our engineers are working to resolve the issue and will provide another update shortly.
Aug 15, 14:12 UTC

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 14, 2019

GoToAssist Remote Support, GoToAssist Corporate - Unable to launch sessions

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Aug 14, 21:24 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Aug 14, 20:12 UTC

Update - We are actively investigating reports that some GoToAssist Remote Support and GoToAssist Corporate customers may be experiencing issues joining or launching new sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Aug 14, 19:43 UTC

Investigating - We are actively investigating reports that some GoToAssist Remote Support and GoToAssist Corporate customers may be experiencing issues joining or launching new sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Aug 14, 18:51 UTC

GoToAssist Service Desk - Endusers support center site is down

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Aug 14, 07:56 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Aug 14, 07:48 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Aug 14, 07:46 UTC

Investigating - We are actively investigating reports that GoToAssist Service Desk customers may be experiencing issues while accessing support center site (https://support.assist.com/).

Our engineers are working to resolve the issue and will provide another update shortly.
Aug 14, 07:41 UTC

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

GoToAssist Service Desk Maintenance

Completed - The scheduled maintenance is completed.
Aug 11, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, the GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 11, 2019, 06:00 AM to 09:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3hour 30 minutes maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 15 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Aug 7, 08:09 UTC

Aug 10, 2019

No incidents reported.

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