GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
If you are an admin whose firewall is configured to allowlist by IP addresses, you must allow additional IP addresses by April 30, 2021 in order to ensure uninterrupted service for GoToAssist Remote Support v4.

What is changing?
The GoToAssist Remote Support v4 service will require the allowlisting of eight (8) new IP addresses by April 30th, 2021.

Who does this affect?
Admins who configure their firewalls to allowlist by IP addresses only.

What actions do I need to take?
Please refer to the following link:
https://support.logmeininc.com/gotoassist-remote-support/help/firewall-configuration-changes-for-gotoassist-remote-support-v4

When do I need to take action?
It is recommended that you allow the eight (8) new IP addresses (listed in the above link) as soon as possible. However, these actions must be taken by April 30, 2021 to continue using the GoToAssist Remote Support v4 service.

What happens if I don't take action?
If you do not configure your firewall to allow these new IP addresses by April 30, 2021, the GoToAssist Remote Support v4 service will no longer work. This means that agents will not be able to sign in, host support sessions, or access unattended computers.

What if I allowlist by domains instead of IP addresses?
If your security solution is configured to allowlist by domains, you will remain unaffected by these changes and your GoToAssist Remote Support v4 service will continue without interruption.

Do these changes affect me if I only use GoToAssist Remote Support v5?
No, these changes only affect the GoToAssist Remote Support v4 service.
Posted on Apr 1, 12:00 UTC
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
Apr 11, 2021, 06:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Mar 29, 05:55 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.