Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

GoToAssist SeeIt - Unable to access the website

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Oct 14, 09:52 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Oct 14, 09:50 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 14, 09:45 UTC

Investigating - We are actively investigating reports that GoToAssist SeeIt customers may be experiencing a blank page while accessing the website(https://seeit.gotoassist.com).

Our engineers are working to resolve the issue and will provide another update shortly.
Oct 14, 09:40 UTC

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

LogMeIn Rescue - Unable to start applete as a system Service on Windows

Resolved - On 10/10/2019, from 10:55 UTC until 14:11 UTC, Some LogMeIn Rescue customers would not have been able to start Applete as a System Service on Windows. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize any future recurrences.
Oct 10, 14:05 UTC

Oct 9, 2019

No incidents reported.

Oct 8, 2019

GoToAssist Remote Support and RescueAssist - Unable to connect to sessions

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 19:43 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 7, 19:29 UTC

Investigating - We are actively investigating reports that some GoToAssist Remote Support customers may be experiencing issues joining or launching new sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Oct 7, 19:12 UTC