Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

GoToAssist Corporate Issue Resolved

Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Feb 15, 17:36 UTC

Monitoring - Our engineers have corrected mitigated the issue and we are confirming that all products are functional.
Feb 15, 17:25 UTC

Identified - Our engineers have identified the issue to be related to one of our upstream providers and our engineers are working to disable this route to mitigate the issue.
Feb 15, 17:14 UTC

Investigating - The Network Operations Center is investigating reports that a small subset of GoToAssist Corporate customers in the Bangalore (BLR) area may be experiencing intermittent issues for connecting agents to chat sessions. It appears that this may be related to a recent ISP outage and our engineers are working to resolve the issue.

We have engaged our on-call responders and we will provide another update shortly.
Feb 15, 17:02 UTC

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.