Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

GoToAssist Remote Support v5 Operational

GoToAssist Remote support v4 Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

GoTo Resolve Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

GoToAssist Remote Support - Unable to join new sessions

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Dec 2, 14:41 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Dec 2, 14:22 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Dec 2, 13:39 UTC

Investigating - We are actively investigating reports that GoToAssist Remote Support v4 customers may be experiencing issues when trying to join new sessions via PIN or session link.

Our engineers are working to resolve the issue and will provide another update shortly.
Dec 2, 12:51 UTC

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Rescue Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:02 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn will be conducting service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Purpose:

The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 30th, 2021. Therefore, we will be renewing the certificate on:
Monday, November 29th, 2021 9 AM - 10 AM UTC

What to expect:
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata

then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.
Nov 26, 15:49 UTC

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.