Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

GoToAssist Remote Support v5 Operational

GoToAssist Remote support v4 Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

GoToAssist Service Desk - Delay in notification E-Mails

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 13, 21:18 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Jan 13, 21:06 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jan 13, 20:44 UTC

Investigating - We are investigating an issue with GoToAssist Service Desk where some customers are experiencing delays receiving notification emails. We are investigating the issue and will provide another update shortly.
Jan 13, 20:30 UTC

Jan 12, 2021

No incidents reported.

Jan 11, 2021

GoToAssist Service Desk - Intermittent '502' Errors

Resolved - On 01/11/2021, between 08:30UTC and 08:40UTC, a small subset of GoToAssist Service desk customers would have experienced 502 error when trying to access https://desk.gotoassist.com.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 11, 09:13 UTC

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.