GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue   Operational
RescueAssist   Operational
GoToAssist Remote Support   Operational
GoToAssist Service Desk   Operational
GoToAssist Corporate   Operational
GoToAssist SeeIt   Operational
PromptAI   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 7, 15:13 UTC
Monitoring - The LogMeIn Technical Operations Team has completed our necessary remediation efforts and believe that service has been restored. We will send another update soon as we completely test our Applications and alerts have cleared.
Jan 7, 15:07 UTC
Identified - The LogMeIn Technical Operations Team has identified an issue within our Cloud Infrastructure and we are currently taking corrective action to restore service. We will send another update soon.
Jan 7, 14:15 UTC
Update - The Network Operations Center is continuing to investigate this issue. We will provide another update shortly.
Jan 7, 13:53 UTC
Investigating - The Network Operations Center is investigating reports that customers using GoToAssist Service Desk will see "page cannot be found".
Jan 7, 13:11 UTC
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019
Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 3, 16:29 UTC
Monitoring - Our engineers have completed the necessary remediation efforts and believe that service has been restored. We will send another update soon as we completely test our Applications and all alerts have cleared.
Jan 3, 16:19 UTC
Identified - We believe that we have identified the issue impacting a small subset of GoToAssist Remote Support users who may be unable to launch sessions. Our team is now actively working to resolve the issue, and we will provide another update shortly.
Jan 3, 16:04 UTC
Update - The Network Operations Center is continuing to investigate this issue. We will provide another update shortly.
Jan 3, 15:29 UTC
Investigating - The Network Operations Center is investigating reports that a small subset of customers using GoToAssist Remote Support may be experiencing intermittent issues with starting new sessions.

We have engaged our on-call responders and we will provide another update shortly.
Jan 3, 14:06 UTC