GoToAssist and Rescue Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2022 - 16:01 UTC
Scheduled - In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of both GoToAssist Corporate and GoToAssist Remote Support v.4 will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed frequently and managed by a third party (AWS).

Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.

 ** 
GoToAssist Corporate
If current allowlisting is by IP-range only, please add the following domains:

*.goto.com
*.getgo.com
*getgocdn.com
*.gofastchat.com
cdn.goto.com
cdn.getgo.com
getgo.com

If current allowlisting is by domain wildcard only, please add the following domains ++ (the other necessary wildcard(s) should already be in configured in your allowlisting – reference article below):

*getgocdn.com
cdn.goto.com
cdn.getgo.com
getgo.com

For a complete list of all required domains and IP ranges, please visit What should I allow on my firewall for GoToAssist Corporate?

GoToAssist Remote Support v.4
If current allowlisting is by IP-range only, please add the following domains:

*.goto.com
*.getgo.com
*getgocdn.com
cdn.goto.com
cdn.getgo.com
getgo.com

If current allowlisting is by domain wildcard only, there should be no changes, as the domains have been listed on the Universal Allowlisting for quite some time, however if errors occur, please check the domains required above.

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Under Maintenance
GoToAssist Service Desk Operational
GoToAssist Corporate Under Maintenance
GoToAssist SeeIt Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 5th, 2022, 07:00 AM to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hours maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate interface will experience a 2 hours period of downtime.

During this downtime, customers will be unable to start GoToAssist Corporate sessions or log into their accounts. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.

Nov 18, 15:53 UTC
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time:

Tuesday, November 22nd, 2022, between 09:00 AM to 10:00 AM UTC

Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 28th, 2022. Therefore, we will be renewing the certificate on November 22th 2022.

What to expect :
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata

then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.

Nov 14, 12:22 UTC