Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GoToAssist Remote Support ,GoToAssist Corporate and GoToAssist Service Desk Maintenance. Jan 19, 05:30-12:30 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support, GoToAssist Service Desk and GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
January 19, 2020, 05:30 AM to 12:30 PM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 7-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate,GoToAssist Remote Support and GoToAssist Service Desk interfaces will experience 15 minutes of service disruption. Customers will be unable to start the sessions or log into their accounts. In-flight sessions may be affected during this time for GoToAssist Corporate and GoToAssist Remote Support, and Recording Uploads will be delayed.

We would like to thank you for your patience and understanding during this time period.
Posted on Jan 15, 12:31 UTC

Past Incidents

Jan 19, 2020

No incidents reported today.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

GoToAssist Corporate Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 05:01 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
January 09, 05:00 AM - 06:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate interface will experience 15 minutes of downtime. Customers will be unable to start GoToAssist Corporate sessions or log into their account. In-flight sessions will also get affected.

We would like to thank you for your patience and understanding during this time period.
Jan 8, 12:39 UTC

Jan 8, 2020

Rescue - Latency in India region

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 8, 00:51 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Jan 8, 00:00 UTC

Update - We are still actively investigating reports that some Rescue customers may be experiencing issues with network latency in India region.

Our engineers are working to resolve the issue and will provide another update shortly.
Jan 7, 23:55 UTC

Investigating - We are actively investigating reports that some Rescue customers may be experiencing network latency in India region.

Our engineers are investigating the issue and will provide another update shortly.
Jan 7, 22:25 UTC

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.