GoToAssist and Rescue Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 29, 2022, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Downtime: 1-hour during the maintenance window

What to expect: GoToAssist Remote Support v4 customers will not be able to start or join a remote support session and the v4 public API will not work for one hour anytime during the overall maintenance window.

For GoToAssist Remote Support v5 customers, the session join page and reporting might be unavailable intermittently and device listing might show an incomplete list without v4 devices for one hour anytime during the overall maintenance window.

We would like to thank you for your patience and understanding during this time period.

May 20, 23:51 UTC
Past Incidents
May 29, 2022

No incidents reported today.

May 28, 2022
Completed - The scheduled maintenance has been completed.
May 28, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 28, 2022, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Downtime: 1-hour during the maintenance Window

What to expect: GoToAssist Remote Support v4 customers will not be able to start or join a remote support session and the v4 public API will not work for one hour anytime during the overall maintenance Window.

For GoToAssist Remote Support v5 customers, the session join page and reporting might be unavailable intermittently and device listing might show an incomplete list without v4 devices for one hour anytime during the overall maintenance Window.

We would like to thank you for your patience and understanding during this time period.

May 20, 23:43 UTC
May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.