Rescue and GoToAssist Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational

RescueAssist Operational

GoToAssist Remote Support Operational

GoToAssist Service Desk Operational

GoToAssist Corporate Operational

GoToAssist SeeIt Operational

PromptAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

GoToAssist Service Desk Issue Resolved

Resolved - The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 7, 15:13 UTC

Monitoring - The LogMeIn Technical Operations Team has completed our necessary remediation efforts and believe that service has been restored. We will send another update soon as we completely test our Applications and alerts have cleared.
Jan 7, 15:07 UTC

Identified - The LogMeIn Technical Operations Team has identified an issue within our Cloud Infrastructure and we are currently taking corrective action to restore service. We will send another update soon.
Jan 7, 14:15 UTC

Update - The Network Operations Center is continuing to investigate this issue. We will provide another update shortly.
Jan 7, 13:53 UTC

Investigating - The Network Operations Center is investigating reports that customers using GoToAssist Service Desk will see "page cannot be found".
Jan 7, 13:11 UTC

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.