Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding a new IP range for our GoTo Products. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Saturday, May 14th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 1 hour.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP Range, it’s critical to add the new IP range to your Firewall/Proxy to avoid disruption with the service. Below is the new range and the link to our current IP ranges for your reference.

New Range:
CIDR Notation: 158.120.16.0/20
Numeric IP Range: 158.120.16.0 - 158.120.31.255
Net-mask Notation: 158.120.16.0 255.255.240.0

Products that will take advantage of the new IP range: Rescue

Additionally, there will be NO product updates, feature enhancements, or code change taking place during this time.

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.
Apr 8, 19:45 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing Rescue will experience a 120-minute period of service disruptions during the maintenance window. In flight sessions will not be affected. Customers will be unable to use the following features during the maintenance.

- Registration
- Technician
- Admin login
- Accessing and changing anything on the website (including purchases)
- Any action which requires session state change (start a new session, close session, transfer session, pick a new session, etc..)
- Report item will not be available if a session will close during the maintenance for Live Guide | Live Lens

We would like to thank you for your patience and understanding during this time period.
Apr 7, 14:56 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 9th, 2022, 06:00 AM to 06:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 30 minutes maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Corporate interface will experience a 10 minute period of downtime.

During this downtime, Customers will be unable to start GoToAssist Corporate sessions or log into their account.

In-flight sessions will be affected.

We would like to thank you for your patience and understanding during this time period.
Apr 22, 17:03 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding new IPs for Rescue Lens (US-based customers). As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Thursday, May 4th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 2 hours.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP, it’s critical to add the new IPs to your Firewall/Proxy to avoid disruption with the service. Below are the new IPs and the link to the updated IP allowlisting requirements.

List of IP Addresses:

CIDR Notation	Numeric IP Range	Net-mask Notation
175.41.141.140/32	175.41.141.140 - 175.41.141.140	175.41.141.140 255.255.255.255
18.140.137.139/32	18.140.137.139 - 18.140.137.139	18.140.137.139 255.255.255.255
18.158.121.211/32	18.158.121.211 - 18.158.121.211	18.158.121.211 255.255.255.255
18.158.218.2/32	18.158.218.2 - 18.158.218.2	18.158.218.2 255.255.255.255
3.122.32.27/32	3.122.32.27 - 3.122.32.27	3.122.32.27 255.255.255.255
3.230.232.226/32	3.230.232.226 - 3.230.232.226	3.230.232.226 255.255.255.255
44.229.217.227/32	44.229.217.227 - 44.229.217.227	44.229.217.227 255.255.255.255
44.232.77.24/32	44.232.77.24 - 44.232.77.24	44.232.77.24 255.255.255.255
50.17.158.207/32	50.17.158.207 - 50.17.158.207	50.17.158.207 255.255.255.255
52.13.255.230/32	52.13.255.230 - 52.13.255.230	52.13.255.230 255.255.255.255
52.28.148.85/32	52.28.148.85 - 52.28.148.85	52.28.148.85 255.255.255.255
52.35.84.247/32	52.35.84.247 - 52.35.84.247	52.35.84.247 255.255.255.255
52.54.244.43/32	52.54.244.43 - 52.54.244.43	52.54.244.43 255.255.255.255
54.146.34.187/32	54.146.34.187 - 54.146.34.187	54.146.34.187 255.255.255.255
54.185.112.207/32	54.185.112.207 - 54.185.112.207	54.185.112.207 255.255.255.255
54.189.249.52/32	54.189.249.52 - 54.189.249.52	54.189.249.52 255.255.255.255
54.204.126.154/32	54.204.126.154 - 54.204.126.154	54.204.126.154 255.255.255.255
54.227.77.39/32	54.227.77.39 - 54.227.77.39	54.227.77.39 255.255.255.255
54.255.100.96/32	54.255.100.96 - 54.255.100.96	54.255.100.96 255.255.255.255
54.255.48.58/32	54.255.48.58 - 54.255.48.58	54.255.48.58 255.255.255.255

Products that will take advantage of the new IPs: Rescue Lens (US-based customers)

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.
Apr 13, 18:11 UTC