GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Rescue Operational
GoToAssist Remote Support v5 Operational
GoToAssist Remote support v4 Operational
GoToAssist Service Desk Operational
GoToAssist Corporate Operational
GoToAssist SeeIt Operational
PromptAI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rescue Maintenance Oct 3, 05:00-07:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 03, 2020, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing Rescue will experience a 120-minute period of service disruptions during the maintenance window. In flight sessions will not be affected. Customers will be unable to use the following features during the maintenance.
- Registration
- Technician
- Admin login
- Accessing and changing anything on the website (including purchases)
- Any action which requires session state change (start a new session, close session, transfer session, pick a new session, etc..)

We would like to thank you for your patience and understanding during this time period.
Posted on Sep 14, 16:49 UTC
Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
Sep 21, 2020, 03:00 AM to 07:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 15 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Sep 18, 14:41 UTC
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4/v5, GoToAssist SeeIt and GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
September 20, 2020, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window GoToAssist Remote Support v4/v5, GoToAssist SeeIt and GoToAssist Service Desk customers will experience a 60 minute downtime, when trying to purchase directly from marketing sites, accessing the Billing Center, or performing billing-related subscription actions (upgrades/downgrades and cancellations).

We would like to thank you for your patience and understanding during this time period
Sep 17, 09:15 UTC
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4/v5, GoToAssist SeeIt and GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
September 19, 2020, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window GoToAssist Remote Support v4/v5, GoToAssist SeeIt and GoToAssist Service Desk customers will experience a 60 minute downtime when trying to purchase directly from marketing sites, accessing the Billing Center, or performing billing-related subscription actions (upgrades/downgrades and cancellations).

We would like to thank you for your patience and understanding during this time period
Sep 17, 08:17 UTC
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
Sep 12, 2020, 06:00 AM to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: Any customers who are utilizing the GoToAssist Service Desk interface will experience 30 minutes downtime. Customers logged into GoToAssist Service Desk during this maintenance may be logged out and will need to log back in again.

We would like to thank you for your patience and understanding during this time period.
Sep 9, 15:39 UTC
Sep 11, 2020

No incidents reported.