GoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: September 9th, 2023, 05:00 AM UTC to 09:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 4-hour maintenance window.
What to expect: During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.
For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.
We would like to thank you for your patience and understanding during this time period.
This scheduled maintenance affected: GoToAssist Remote Support v5, GoToAssist Remote support v4, and GoToAssist Service Desk.