Rescue SAML Certificate Update Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Nov 17, 2023 - 10:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2023 - 09:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 17, 2023, 9:00 AM UTC to 10:00 AM UTC


The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 30th, 2023. Therefore, we will be renewing the certificate on:
Monday, November 17th, 2023 9 AM - 10 AM UTC

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect:

If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:
then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our
SAML 2.0 metadata from: or
then you may need to re-import this metadata into your Identity Provider after we complete the

We would like to thank you for your patience and understanding during this time period.
Posted Nov 02, 2023 - 11:22 UTC
This scheduled maintenance affected: Rescue.