GoToAssist Remote Support - Unable to join new sessions
Incident Report for Rescue and GoToAssist
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 02, 2021 - 14:41 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Dec 02, 2021 - 14:22 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Dec 02, 2021 - 13:39 UTC
We are actively investigating reports that GoToAssist Remote Support v4 customers may be experiencing issues when trying to join new sessions via PIN or session link.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Dec 02, 2021 - 12:51 UTC
This incident affected: GoToAssist Remote support v4.