Important Notification - Rescue - Update to SDK version necessary
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted May 16, 2023 - 14:10 UTC
In progress
Scheduled maintenance is currently in progress.
Posted May 04, 2023 - 16:16 UTC
What: On May 15th certain security certificates for the Rescue gateway infrastructure will expire. This will impact users of the SDK as the new certificates are not compatible with the old signing certificates or older versions of the SDK. As a result, we have published new versions of the iOS and Android SDKs that are compatible with the new certificates.

Customer action necessary: Please ensure you have updated to the newest version of the iOS and Android SDK before May 15th. If you do not update the SDK, sessions initiated using the old version will fail beginning May 15th with a trusted security error. Below are links to the latest SDK versions:

Posted May 04, 2023 - 15:53 UTC
This scheduled maintenance affected: Rescue.