We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Oct 19, 2023 - 16:16 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Oct 19, 2023 - 16:07 UTC
Update
We can confirm that some users are now able to log in. We are observing improvements, and our engineers continue to work towards a complete fix.
Posted Oct 19, 2023 - 15:54 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Oct 19, 2023 - 15:05 UTC
Investigating
We are actively investigating reports that some Rescue customers may be encountering issues while trying to log into their accounts.
Our engineers are currently working to identify the problem and will provide another update shortly