We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jan 13, 2021 - 21:18 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Jan 13, 2021 - 21:06 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Jan 13, 2021 - 20:44 UTC
Investigating
We are investigating an issue with GoToAssist Service Desk where some customers are experiencing delays receiving notification emails. We are investigating the issue and will provide another update shortly.