GoTo Assist Service Desk - Page failure
Incident Report for Rescue and GoToAssist
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jan 30, 2024 - 16:45 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Jan 30, 2024 - 16:45 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Jan 30, 2024 - 15:23 UTC
Investigating
We are actively investigating reports that some GoTo Assist Service Desk customers may have issues loading the web page.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Jan 30, 2024 - 14:57 UTC
This incident affected: GoToAssist Service Desk.
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