We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Sep 17, 2021 - 17:58 UTC
Update
We are continuing to monitor for any further issues.
Posted Sep 17, 2021 - 17:58 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 17, 2021 - 17:20 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 17, 2021 - 16:27 UTC
Investigating
We are actively investigating reports that some GoToAssist Remote Support customers may be experiencing intermittent issues when trying to view the unattended or attended device list. Also, Some users might face intermittent issues when trying to initiate new sessions.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Sep 17, 2021 - 16:17 UTC
This incident affected: GoToAssist Remote Support v5 and GoToAssist Remote support v4.