GoTo Assist Remote Support v4/v5 & GoTo Assist Service Desk - Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Sep 10, 2023 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2023 - 05:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted Aug 24, 2023 - 18:28 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: September 10th, 2023, 05:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: During the maintenance window, for GoTo Assist Remote Support v4, v5 and GoTo Assist Service Desk users may experience intermittent difficulties when starting or joining new sessions and the v4 public API won't work.

For GoTo Assist Service Desk, users may experience intermittent difficulties starting remote sessions from the incident page and admin user management page might be inaccessible.

We would like to thank you for your patience and understanding during this time period.
Posted Aug 23, 2023 - 20:13 UTC
This scheduled maintenance affected: GoToAssist Remote Support v5, GoToAssist Remote support v4, and GoToAssist Service Desk.