Rescue, Rescue Live Guide and Rescue Live Lens - Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Oct 28, 2023 - 07:54 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 28, 2023 - 05:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Rescue, Rescue Lens, Rescue Live Guide and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 28, 2023, 5:00 AM UTC to 7:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, Rescue, Rescue Lens, Rescue Live Guide, and Rescue Live Lens customers will experience a 2-hour period of unavailability. Existing Rescue sessions started and picked up will remain active, and the technicians will be able to work on them. The following features will not be available during the maintenance window: Registration, Technician, and Admin login, Accessing and changing anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).
No historical session data will be lost and will again be available after the maintenance is complete.

We would like to thank you for your patience and understanding during this time period.
Posted Sep 27, 2023 - 20:52 UTC
This scheduled maintenance affected: Rescue, Rescue Live Guide, Rescue Live Lens, and Rescue Lens.