Rescue - Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Oct 07, 2023 - 07:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 07, 2023 - 05:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 7th, 2023, 5:00 AM UTC to 7:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: The following actions/features will not be available during the maintenance.

If a Technician or Administrator is already logged in during maintenance, they will be disconnected. Technicians won't be able to start or end a session until the maintenance is complete, and active sessions will also be disconnected.

Accessing or making changes to anything on the website, including purchases, as well as any actions that require a session state change (starting a new session, closing a session, transferring a session, picking a new session, etc.), will not be possible during maintenance.

No historical session data will be lost and will become available again after the maintenance is complete.

This maintenance only affects European Union (EU) customers. US/Global customers will not be impacted. If you have any further questions regarding this event, please feel free to contact the GoTo team.

We would like to thank you for your patience and understanding during this time period.
Posted Sep 13, 2023 - 11:46 UTC
This scheduled maintenance affected: Rescue, Rescue Live Guide, and Rescue Live Lens.