GoTo Assist Marketing Site Down

Incident Report for Rescue and GoToAssist

Resolved

From Dec 18, 16:05 UTC until Dec 18, 16:21 UTC, a subset of GoTo Assist customers may have experienced an error while accessing the GoTo Assist marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Posted Dec 18, 2023 - 16:52 UTC