GoToAssist Remote Support Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Sep 19, 2021 - 08:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 19, 2021 - 06:01 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: September 19, 2021, 06:00 AM UTC to 08:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window GoToAssist Remote Support v4 and v5 customers will experience 30 to 60-minute downtime when trying to start or join a remote support session. However, the web frontend session reporting and device listing will be available during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted Sep 14, 2021 - 17:27 UTC
This scheduled maintenance affected: GoToAssist Remote Support v5 and GoToAssist Remote support v4.