Rescue SAML Certificate Update Maintenance
Scheduled Maintenance Report for Rescue and GoToAssist
The scheduled maintenance has been completed.
Posted Nov 22, 2022 - 10:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 22, 2022 - 09:00 UTC
As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time:

Tuesday, November 22nd, 2022, between 09:00 AM to 10:00 AM UTC

Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 28th, 2022. Therefore, we will be renewing the certificate on November 22th 2022.

What to expect :
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from: or

then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.
Posted Nov 14, 2022 - 12:22 UTC
This scheduled maintenance affected: Rescue.