Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 22, 2022 - 09:00 UTC
As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.
Date and Time:
Tuesday, November 22nd, 2022, between 09:00 AM to 10:00 AM UTC
Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on November 28th, 2022. Therefore, we will be renewing the certificate on November 22th 2022.
What to expect : If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method: