We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Nov 09, 2023 - 03:21 UTC
Monitoring
Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update.
Posted Nov 09, 2023 - 02:35 UTC
Identified
Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.
We will provide another update as soon as they become available.
Posted Nov 09, 2023 - 01:28 UTC
Investigating
We are actively investigating reports that some GoTo Assist Service Desk customers may have issues loading the web page.
Our engineers are working to identify the issue and will provide another update shortly.